Partner FAQ · Honest answers

The questions partners actually ask.

We're in our first wave, so the program shape is genuinely flexible. These answers reflect where things stand now — and what's open to shape together.

What happens to my recurring if my customer churns?

Recurring follows the contract. If the customer renews, your share renews. If they churn, the recurring stops with the contract — but registered deals stay registered, so a returning customer six months later is still yours.

Average pilot-to-PO timeline for partner-led deals?

Library models deploy in days. Most partner-led pilots convert inside 30–45 days. Custom-trained models add about four weeks for training, then run on the same pilot clock.

Can I run my own demo without looping you in?

Yes. Once you've got NFR access, your team can run scoping demos and early POCs without us. We're there when you want a co-pitch, not gating your sales motion.

Two of my reps refer the same prospect — who wins?

First registration wins. We confirm within one business day. The other rep gets a courtesy heads-up so it doesn't turn into an internal fight.

Do you also sell direct? How does that affect me?

Yes, in some segments. Registered deals are protected — we won't go around a partner on a deal in flight, and we'll route any inbound from accounts you've registered back to you.

How locked-in is the program shape right now?

Honest answer: not very. We're in our first wave. Economics, deal-reg windows, and territory carve-outs are being shaped with the partners signing now. Get in early, get a louder say in how it lands.